Help your store teams do their best work.

A busy store needs people serving customers, replenishing stock and handling pickup orders. Managers need a schedule that reflects that work, with employee records and timekeeping they can rely on.

Inovium implements and supports workforce management, HR and Talent applications around your stores and the people who run them. Experienced consultants connect labor planning, configuration and everyday workflows, helping your team make useful changes and keep getting value as the business grows.

Store manager and retail associates coordinating work before a busy day.

Retail organizations we have worked with

Customer relationships. The examples below are illustrative and are not attributed to these organizations.

Practical examples

Practical help for the work behind your stores

Explore illustrative situations we can work through with your team. We shape the solution around your store formats, applications and available capabilities.

Store operations

Selling-floor coverage and the work behind it

Business challenge

Sales-floor demand, checkout queues, replenishment and pickup orders do not follow exactly the same pattern. A labor plan based only on sales can miss work store teams still need to complete.

Solution

We work with operations leaders to identify demand signals, recurring tasks and service expectations for each store type. We translate agreed assumptions into the labor model and scheduling configuration, then review examples with managers to see where the plan needs refinement.

Labor planning

Prepare staffing for promotions and busy weekends

Business challenge

A promotion changes more than customer traffic. Deliveries, display preparation and fulfillment work may rise before or after the sales peak, while employees still have availability and role constraints.

Solution

We review the event calendar, demand information and required store work with your team. We configure planning inputs and test representative promotional weeks. Managers can compare the proposed coverage with the work expected and decide how to adjust the plan.

HR and workforce connections

A transfer between stores reaches the right records

Business challenge

An associate moves to another store or takes a new role. Effective dates, location assignments and workforce interfaces can leave managers checking which record is correct before preparing the next schedule.

Solution

We map the HR change and downstream scheduling/timekeeping handoffs with the responsible teams. We validate representative transfers and failed records, document the correction process and make ownership clear. Your team confirms the approved role and assignment changes.

HR and Talent

Seasonal hires ready for store onboarding

Business challenge

Seasonal recruitment and onboarding can involve central HR, local managers and workforce administrators. A hire may be recorded while a store is still waiting for the information needed to prepare the employee's first schedule.

Solution

We review recruiting and onboarding responsibilities, required records and effective dates. We configure agreed workflows and test the handoffs to workforce setup. Knowledge transfer helps each team identify incomplete steps, rather than discover them when a manager builds the roster.

Employee experience

Availability and shift requests managers can review

Business challenge

Associates need to update availability or request a shift change. Managers need to consider role coverage and approved rules without collecting the same information through messages and separate spreadsheets.

Solution

We configure available self-service and approval workflows around your store responsibilities. We test common requests, cross-store questions and exceptions with associates and managers. The employee can follow the request while the manager retains the decision about the schedule.

Time and attendance

Investigate store time exceptions before payroll

Business challenge

Missed punches, changed locations and unapproved time can build up near payroll. Store managers and central administrators need a clear way to investigate the exception and understand who should correct it.

Solution

We trace the timekeeping and payroll handoffs, configure approved rules and validate representative records. Exception views and documented responsibilities help teams distinguish missing information, interface problems and configuration questions. Authorized managers and payroll owners approve the final corrections.

AI for information

Find the current store procedure

Business challenge

A manager may need the current shift-swap process or guidance for a workforce request during a busy trading day. The answer should come from the right procedure for that location and role.

Solution

We help evaluate AI-assisted access to approved workforce and administrative guidance. We define the sources, test location-specific questions and make supporting information available for review. The aim is less searching, with managers still interpreting policy and deciding what to do.

AI for administration

Prepare the weekly workforce review

Business challenge

A manager pulls together demand changes, schedule exceptions and timekeeping questions before a review. Collecting the context can take time that would be better spent understanding what the store needs.

Solution

We help evaluate assistance that assembles a sourced administrative summary and flags information still needed. We test it against underlying records and the store's review process. Managers check the context and decide on staffing or corrections; the tool does not approve them.

Implementation and application support

Connect store operations with HR and Talent.

Store planning, employee changes and payroll preparation depend on one another. We bring requirements, configuration, interfaces and representative store tests together so the application supports the work people need to do.

Workforce management

Translate customer demand, replenishment, fulfillment and store tasks into labor planning and scheduling requirements.

Time and payroll

Configure approved time rules and work through missed punches, location changes and payroll handoffs.

HR and Talent

Connect recruiting, seasonal onboarding and store transfers with the employee records managers need.

Employee and manager workflows

Make availability, requests, reporting and responsibilities practical across local stores and central teams.

Experience Applied

Experienced people. Progress your stores can review.

Our agile delivery approach brings store managers, HR and workforce administrators into regular reviews of working configuration. Experienced consultants help translate what those teams see into clear decisions and the next useful changes.

  1. Understand store work

    Review store formats, demand peaks, recurring tasks and employee processes with operations and central teams.

  2. Configure and connect

    Build the agreed labor model, workforce rules and HR handoffs, with ownership clear across locations.

  3. Review real store weeks

    Test promotions, seasonal hires, transfers and time exceptions with the people who will handle them.

  4. Prepare and support

    Prepare store managers and administrators, agree the transition and plan support for seasonal and ongoing changes.

Working reviews continue throughout delivery, so store experience helps shape what comes next.

Our implementation approach

AI for retail operations

Give talented people more time for the store.

Infor's direction brings industry context, AI assistance and automation closer to everyday application work. For retail teams, a useful starting point could be finding the current store procedure or preparing the workforce context for a manager's weekly review.

We help assess the sources, available capabilities and connections that fit your applications. Assistance can reduce routine searching and preparation, leaving managers more time to understand the store and support their people. The examples are opportunities to evaluate with your team.

  1. Store information

    Current procedures, demand context and workforce records.

  2. Useful assistance

    Retrieve the relevant guidance or prepare a sourced summary.

  3. Manager action

    Check the context, discuss the need and approve the next step.

Explore AI at work

Ongoing value

Keep improving as your stores change.

Inovium can carry the product administration responsibilities covered by your agreement, so you do not have to staff those covered roles internally. We can also work alongside your administrators.

Store openings, seasonal demand and changing employee processes create new application needs. Ongoing support helps you maintain useful configuration and consider available product capabilities that address the next store priority.

Maintain store configuration

Review and test agreed changes to locations, roles, scheduling rules and employee workflows.

Put new capabilities to work

Connect available planning or self-service improvements with a recurring store task worth improving.

Keep store knowledge available

Document important assumptions and HR/payroll handoffs so administrators have a useful starting point.

Planning your next step

Questions we hear from teams like yours

Can we start with a problem in our existing store system?

Yes. A recurring time exception, awkward employee request or labor-model question can be a useful starting point. We review the process and configuration with your team, then agree the change and representative tests. That review can also inform a later upgrade or migration.

How do you account for different store formats?

We look at the work each format needs to cover, including service, replenishment and fulfillment. Store managers help us test the agreed assumptions against representative days and promotional weeks. Common configuration can be retained where it fits, with store differences made explicit.

Can you take on ongoing product administration?

Yes. We can carry administration covered by your support agreement or share responsibilities with an internal team. Together we define the application work, review process and ownership. Your organization sets business policies and store priorities.

What is a useful first AI project for retail?

Choose a recurring administrative task with dependable source information, such as finding a store procedure or preparing time-exception context. We assess available capabilities, source access and the store workflow, then test assistance with managers who can check the information and decide what to do.

Let’s talk

Which store workflow needs attention?

Tell us about your applications, store formats and the workforce or HR work that takes more effort than it should. We can help identify a useful place to start.