Infor Configuration as a Service

Your Infor workforce and HR applications need people who understand the product and can maintain it as requirements change. Configuration as a Service (CaaS) provides experienced resources for the product administration and configuration work covered by your arrangement.

You can place those responsibilities with Inovium instead of staffing the covered roles internally, or work with us alongside your own team. Your organization retains ownership of business policies and decisions.

Book a CaaS conversation See how the service is scoped

Illustrative experienced application administrator reviewing workforce and HR configuration work — Experienced resources for the administration your applications need.

Arrange the work and the resources it needs.

CaaS is an ongoing service for agreed Infor HR and workforce administration. Start with the applications, recurring tasks and changes your organization needs to handle. We work through who will provide information, approve requirements and maintain each part of the solution.

The arrangement defines the work Inovium resources will carry out and what remains with your organization. It can provide the product administration capacity you need, or complement resources you choose to retain.

Keep realizing value from the technology.

Product knowledge needs attention as applications and business requirements change. Inovium provides access to experienced resources and reviews relevant capabilities with you. Useful improvements may involve an easier workflow, clearer information or less recurring administration.

Your priorities guide which opportunities to pursue. The service gives the agreed work a place to be reviewed and carried forward, instead of leaving configuration needs and useful new capabilities unaddressed.

Work that can be included

Turn an approved change into configuration

A policy or operating rule may require an application change. Your responsible team confirms the requirement. We review the settings and workflows involved, make the work agreed in scope and test representative scenarios with the people who can confirm the expected result.

Investigate an application issue

Review the examples and compare the expected result with what happened. Work through the relevant configuration and data, then agree what needs correction or further investigation. Validate the result and clarify any dependency on another system or software-vendor input.

Review a new capability

Consider whether a platform change addresses a business need. Review the configuration, information and user tasks it would affect. Agree the work and testing needed before adoption, with the decision made by the people responsible for the process.

Your organization

Business policies
Priorities
Approvals

Inovium

Covered product administration
Configuration and testing
Useful new capabilities

Your business decisions stay with your people.

Outsourcing covered product administration does not remove the need for business ownership. Your organization approves policies, requirements and priorities. Inovium resources bring the application knowledge for the work agreed in scope.

Keeping those responsibilities clear helps both teams handle requests and proposed improvements. Legal interpretation and policy approval remain with the people responsible for those decisions.

A fixed annual fee for an agreed scope

CaaS uses a fixed annual fee for the work and responsibilities agreed for your subscription. We discuss your applications and support needs before proposing the scope and fee.

Changes in applications or business needs can be reviewed together. Additional work and revisions to the arrangement need agreement, including their effect on existing priorities.

Experience Applied through reviewable work

Experienced people bring product knowledge to the specific tasks your application needs. Our agile approach develops planned changes in manageable pieces, with feedback informing the next priorities.

01
Describe the request

Provide the business requirement or issue, relevant examples and the people affected.
02
Agree the work

Review scope, priority and dependencies. Identify the information and approval needed before work proceeds.
03
Work through and validate the change

Complete the agreed tasks and check representative scenarios with the responsible team. Review questions as they arise.
04
Maintain the result

Record what changed and what was checked. Confirm ownership and any follow-up work through the service arrangement.

Questions about CaaS

Do we need our own product administration team?

No. Inovium resources can carry the product administration covered by the arrangement, so you do not have to staff those roles internally. You can also retain a team and use us alongside it. Business ownership and approvals remain with your organization.

What work is included?

The subscription defines the applications, administration and configuration work covered. We review your needs before proposing that scope. Larger enhancements, new implementations or migrations need their own scope review.

Can the service change as our needs change?

Yes. We can review the arrangement as priorities or applications change and agree any revisions. New capabilities are considered against business needs, with the work and responsibilities made clear before proceeding.

Talk through your CaaS needs.

Tell us which Infor applications you use and the administration responsibilities you want our resources to carry. Use the booking option to discuss your priorities and an appropriate service scope.

Open the booking calendar

Keep your Infor applications working for your business.